Privacy Policy — Rello Phone

1 Overview

Rello Phone Pty Ltd (ACN 698 341 365) ("Rello", "we", "us") respects your family's privacy. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As a voice carriage service provider, we also comply with telecommunications privacy obligations, including Part 13 of the Telecommunications Act 1997. This policy covers our website (rellophone.com), our pre-orders, the Rello App, and the Rello Phone service.

2 Information We Collect

• When you place a pre-order or reserve a Rello Phone, we collect your name, email, phone number, and delivery address.
• Payments are processed securely by Shopify Payments. We never see or store your full credit card number or payment details. Shopify securely processes your transaction at the time of order.
• When you use the Rello Phone and Rello App, we collect account details, approved contacts added to your whitelist, device connection status, and basic call metadata (the numbers called and received, date, time, and duration of calls). We do not record, monitor, listen to, or store the audio content of any voice calls.

3 Protection of Children's Information

Rello Phones are purchased by adults for household family use. We do not knowingly collect personal information directly from children. Account setup, contact whitelisting, and settings sit strictly within the password-protected Rello App managed by the adult account holder. The Rello App contains no third-party advertising, no tracking algorithms, and no social media profiles. We do not build advertising profiles on children, and we will never sell a child's information. An account holder can request access to or deletion of their account and contact data at any time by emailing hello@rellophone.com.

4 How We Use Your Information

We use your information to process pre-orders, deliver hardware, operate our calling service, manage subscription billing, send automated emergency SOS alerts to the Rello App, provide customer support, and meet Australian legal and regulatory obligations.

5 Who We Share Data With

We share information only with essential third-party service providers required to operate our business, including:

• Shopify Payments, to process online transactions securely.
• Our Australian telecommunications carriers, to route and connect voice calls.
• Our secure cloud hosting providers, to run the Rello App and server backend.
• Order shipping and courier partners, to deliver physical hardware.
• Law enforcement or government agencies, only where compelled under Australian law.

We do not sell, rent, or trade your personal information to third parties for marketing.

6 Data Storage and Retention

Your account details, whitelist contacts, and call records are stored on secure servers located in Australia. As a carriage service provider, Australian law requires us to retain basic call metadata (timestamps and call duration, never audio content) for 2 years, after which it is deleted. General order records are retained as required by Australian tax law.

7 Security Measures

We protect your information using industry-standard technical measures, including SSL/TLS encryption in transit, encryption at rest for sensitive data, access controls, and strict internal security protocols.

8 Website Cookies and Advertising Measurement

Our website uses essential storage and, only after you choose "Accept marketing cookies" in our cookie banner, Meta's Facebook and Instagram pixel to measure ad performance. Meta receives page views and limited device/browser and approximate-location data from this site; we do not send your name, email or delivery address. Cart, checkout and purchase events are sent by Shopify from shop.rellophone.com. Meta processes this data in the United States under its Privacy Policy (facebook.com/privacy/policy). You can withdraw consent at any time through "Privacy choices" in our footer or use Meta's ad controls (facebook.com/adpreferences). We do not use Google Analytics. This tracking does not run in the Rello App or phone; Shopify separately governs privacy on shop.rellophone.com.

9 Your Rights

Under Australian privacy law, you have the right to access the personal information we hold about you, request corrections, or request deletion of data we are not legally required to keep.

10 Changes to This Privacy Policy

We may update this Privacy Policy when our practices or legal obligations change. We will publish the revised policy on this website, update the "Last updated" date, and provide any additional notice required by law.

11 Contact and Complaints

To request access to or correction of your personal information, ask about deletion, or make a privacy complaint, contact our Privacy Officer:

Rello Phone Pty Ltd

Email: hello@rellophone.com

Telephone: 02 9053 8777

Postal address: U3/103 Gannons Rd, Caringbah South NSW 2229

We normally respond to privacy complaints within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.